Terms and Conditions

This website is operated by McVann Furniture, Killala Road, Ballina, Co. Mayo. McVann Furniture offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Store Terms & Conditions

Check Your Order

It is important that you take care to check your order, paying attention to the following details:

Your full contact details, delivery address and any special instructions have been noted correctly.
If you have requested any additional service like mattress or sofa recycling and it is not on your sales order, please contact us at online@mcvannfurniture.ie to have it added. Please quote your docket number/order number on any correspondence.
Ensure the item will fit into the intended room. Please ensure that you have the correct room measurements. We provide measurements for our products where possible.
Please consider whether there is adequate access to your property and through your property for the item being delivered. A re-stocking charge of 50% of the items value will apply where adequate access is not available when goods are delivered, and a credit note will then be issued for the outstanding value.

Payment

Your payment terms are outlined on the front of your sales docket. Full payment must be made in full to schedule delivery. We do accept cash on delivery. Payments made by cheque will require 10 working days clearance before delivery. We do accept payments made over the phone by credit or debit card. Payments shall be made in full when due, failing which the customer shall pay interest on any unpaid amount due, applied under the European Communities (late payment on Commercial Transactions) Regulations 2002 (currently 10.25%).

Deposits are non-refundable on orders placed, except by agreement of McVann Furniture within 7 days of order being placed, in which case the refund may be by credit note if order cant be cancelled.

Store Returns

We do not offer refunds or exchanges on furniture unless the product is deemed faulty or damaged. Once the order has been placed and the item specifically reserved by you with payment of a deposit, the order cannot be cancelled and deposits or part payments are non-refundable, except by agreement of McVann Furniture within 7 days of order being placed, in which case the refund may be by credit note if the order cannot be cancelled.

We will offer an exchange or credit note on giftware, rugs, lighting, pictures, mirrors, cushions and throws if returned to us in store within 14 days from the original date of purchase. These items must be returned with with a valid receipt, in merchantable condition and in its original packaging.

We reserve the right to refuse a return under this policy if the goods are not in a re-salable condition, save for products which are damaged or faulty.

*NOTE: Unfortunately for hygiene reasons mattresses, pillows and mattresses toppers cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.

For products which are faulty or damaged, please notify us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you. Our sales team will discuss with you the most appropriate means of redress in the circumstances. Each case will be dealt with on an individual basis.

Note: All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 50% of the value of the returned item(s) will be applied to cover any costs incurred by McVann furniture including collection, inspection and repackaging of goods.

Delivery

A delivery date will be confirmed once the final payment has been received. If the item is not in stock on the date of purchase we will provide you with an approximate lead time for the arrival of your order to our warehouse. Once the goods arrive at our warehouse you will receive notification and upon payment of any outstanding balance a delivery date will be scheduled for you. We are dependent on the advice of our suppliers when quoting lead times to you but where there is any undue delay in receiving your order, our sales team will advise you of this. Please note a specific time cannot be provided for deliveries, however, on the morning of your scheduled delivery, our driver will contact you within two hours of the expected delivery time.

Please note the following:

a) If our home delivery team cannot make contact with you on the date of the delivery on the number provided to us or fails to gain access to your delivery address on the date of delivery then your delivery will be re-scheduled for the next available day. A re-delivery charge of €50 will apply which must be paid before your re-scheduled delivery.

b) Our delivery team will deliver to the door of your premises. If requested, our delivery team will place items inside your premises. If our delivery team feel that there is an access issue, a waiver will need to be signed by the customer before the delivery team can proceed. Please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared.

c) You will not be liable for any damage to goods existing at the time of delivery, therefore, to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item within 7 days for stock items. For non-stock items, a longer lead time will apply.

d)Please make sure that the area you want the furniture placed is cleared. A re-stocking charge of 50% of the items value will apply where adequate access is not available when goods are delivered and a credit note will then be issued for the outstanding value.

We make every effort to deliver goods within estimated time scales. Our standard time scale is approximately 30 days. Delays can occasionally occur due to unforeseen factors of which you will be advised. We shall not be held liable for any delay or failure to deliver the products within any time scales provided. A delivery cannot be cancelled on the day of delivery as our delivery trucks are loaded the evening before the scheduled delivery. You must advise us of any cancellation at least 2 working days prior to the scheduled delivery date. A cancellation of the delivery date outside this time period will lead to a re-delivery charge of €50.

At the time of order placement, it is the responsibility of you (the buyer) to advise us of any access difficulties that may arise when delivering to your property. Examples include but are not limited to notifying us of narrow walkways, parking restrictions, narrow doors or hallways and number of flights of stairs (if more than 1). The pathway from point of delivery vehicle parking to the room the product is being placed in must be clear of all and any slip, trip and fall hazards. Where we cannot complete the delivery due to issues arising a second delivery fee will be charged.

Assembly & Removal Service

As part of our assembly and removal service, we take away all unwanted packaging belonging to the item for recycling. If you have purchased a new mattress or sofa or delivery, our delivery team can remove them for recycling for an additional charge. Please contact us at online@mcvanfurniture.ie for further information on our charges and conditions for removal of old items. Should you require your old furniture to be removed, other than then mattresses, sofas please contacts us at online@mcvannfurniture.ie prior to delivery and you will be informed of our charges. All removal and disassembly charges must be paid for in advance of delivery. Once delivery and/or assembly has been completed you should inspect goods to ensure your complete satisfaction. Upon completion of the delivery, you will be asked to sign a delivery docket confirming receipt of goods.

Flooring & Carpet

Rooms must be clear of furniture and old floor coverings prior to the fitter’s arrival time unless arrangements are made with the fitter in advance. An additional charge may apply for this work. Failure to clear rooms prior to fitting may result in delays and/or the inability to carry out the work at the appointed time and we do not accept any liability for such delays. Please inform us at online@mcvannfurniture.ie and the fitter if your floor is not of standard wood or concrete construction, or if there are pipes/cables fitted close to the floor surface. No liability will be accepted by us unless such hazards are brought to the fitter’s attention prior to fitting. Fitters undertake to carry out their work with reasonable care and skill but even with the greatest care, the home decor may be marked or scuffed during the fitting process. New wallpaper and paintwork should be allowed to fully dry and harden prior to fitting; a minimum of one week is recommended. Doors may need to be trimmed to allow clearance. This is not part of the fitting work unless it has been specifically agreed in advance. This is specialised carpentry work which fitters are unable to undertake. In the event that the doors do not have sufficient clearance for the carpet, the fitters may remove the doors to allow fitting and leave the doors ready for your appointed carpenter to carry out the trimming.

Online Terms & Conditions

Placing Your Order Online

Select the product(s) you wish to purchase by clicking Add to Cart.

You can view the products selected by going to View Cart.

Once you are satisfied that the content of your shopping cart is complete then Proceed to Check Out.

You will be asked to complete your name and delivery address details.

Then click on Place Order to process your payment details. Once your order has been completed you will then receive an Order Reference Number and an automated email will be sent to you containing all the relevant order details and recognizing receipt of your payment.

If we are not able to deliver your goods within 30 days of the date of your order, we shall notify you by e-mail or phone to arrange another date for delivery.

Please see Delivery for further information in relation to delivery and assembly details of our products.

Any errors or mistakes made by you in the provision of the delivery address at checkout stage can be corrected at any stage by emailing us at online@mcvannfurniture.ie

This can be done at any stage up until a member of our sales team has contacted you directly to confirm your order details and the delivery date for the item purchased.

If for any reason there is a problem with your order, we will contact you as soon as possible by email or telephone to inform you of the issue prior to proceeding with the order process.

Online Returns Policy

If for whatever reason you change your mind or you are unhappy with your purchase made on-line, you have the right to cancel your order within 14 calendar days of the delivery of the product.

Please note this is subject to the cost of returning the item and certain product exclusions apply as detailed below.

This cancellation period will expire after 14 days of the delivery date.

Please note that you must inform us of your decision to cancel your order either by post or by email to online@mcvannfurniture.ie by providing us with a clear request to return goods.

Once your cancellation request has been received by us we will respond with an acknowledgment of receipt by email without delay.

To meet the cancellation deadline, it is sufficient for you to send your request for a cancellation prior to the expiry of the 14 day period.

We will refund payment received from you, including the cost of original delivery without undue delay and in any event not later than 14 days from the day on which we are informed about your decision.

Please note we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

Cost of Returns

If you choose to return a product, you will be responsible for the costs of returning the product(s) to our warehouse on the Killala Road, Ballina, Co. Mayo. Alternatively, we can arrange for the product(s) to be collected if you contact us directly.

In this case, please note that a collection fee of approximately €50 will apply if the item is to be collected from a location within a 20 mile radius of our store.

A collection fee of approximately €120 will apply if the collection point is outside a 20 mile radius of our store.

Please note that products must be returned in as new condition in the original packaging.

You will be liable for any diminished value of the goods resulting from the handling of the goods by you beyond that necessary to establish their nature, characteristics and functioning.

Products excluded from Online Returns

Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty) –

Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and unsealed in its original packaging;
Special or customised product orders made on the specifications of the customer;
Products which a customer has chosen to have assembled on delivery;
Products with a value of less than €50;

Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation, and other Rights) Regulations 2013 and as such your statutory rights are not affected.

Faulty Or Damaged Products

Any faulty or damaged product should be notified to us as soon as possible following delivery and no later than 3 days after the fault or damage has been identified by you.

Please notify us by email to online@mcvannfurniture.ie

If a product is faulty, we ask that you do not use the product for your own safety.

We may request to inspect the goods to confirm the fault or request you to carry out a telephone diagnostic to identify the problem.

If you are reporting a faulty or damaged product by email, please include photos of the damaged or faulty product. We reserve the right to carry out a further inspection of the product, if deemed necessary.

You will not be liable for any damage to goods existing at the time of delivery therefore to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item as soon as possible but we cannot guarantee the same day delivery.

Once reported to us, if the product is faulty or damaged, our sales teams will discuss with you the most appropriate means of redress in the circumstances.

Each case will be dealt with on an individual basis.

Note: All faulty/damaged goods being returned must be sent back in their original packaging.

Please note that a full refund will not be available where the damage to the product is minor in nature and you ought reasonably to have been aware of the damage on inspection of the product either at the time of delivery or shortly thereafter.

From time to time, a product specification from the manufacture may change, in which case in the event of replacement we will do our best to offer you a substitute product of similar or better quality then the faulty item being returned.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available to you solely as part of your use of the website shall remain vested in us or our licensees at all times.

You acknowledge and agree that the material and content contained on this website is made available for your personal non-commercial use only and that you agree to only download such material and content for the purposes of using this website.

You further acknowledge that any other use of the material and content of this website to include use of our name, logo and trademark is strictly prohibited and you agree not to copy, reproduce, transmit, publish or display, commercially exploit or derivative works of material and content from this website.

Use & Security

You are entirely responsible for all activity in relation to any online account held by you with us and also to any payments processed through our online payment account which is hosted by Shopify.

We will take all reasonable precautions to keep the details of your order secure but unless we are negligent, we cannot be held liable for any losses used as a result of unauthorised access to information provided by you.

We will use reasonable endeavours to verify the accuracy of any information on the site but make no representation or warranty of any kind, express or implied, regarding the contents of availability of the site or that it will be timely or error-free that defects will be corrected, or that the site or the server that makes it available are free from viruses or bugs or represent functionality, accuracy, reliability of the website.

You agree to notify us immediately of any unauthorised use or any other breach of security.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

McVann Furniture is responsible for the actual website transaction, ensuring successful and secure processing of customer credit card details.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall McVann Furniture , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of McVann Furniture, Killala Road, Ballina, Co-Mayo, Ireland.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Complaints

If you are not happy with our products or services and/or wish to make a complaint, please send us an email to online@mcvannfurniture.ie

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